Protective measures for your health

Dear guests of our AALERNHÜS hotel & spa and our AALERNHÜS RESIDENZEN,

As of 1 May 2021, St. Peter-Ording will be part of the project „Model Region“ of the District of North Frisia. As your stay is part of the project period, special travel and stay conditions apply to you, which you will receive by a separate letter.

It is a matter of our hearts to make all areas as safe and uncomplicated as possible for you to ensure a pleasant and secure stay.

As follows, we inform you about the measures we have implemented and required to take for your and our protection:

  • Pre-download the Luca app for iPhones or Luca app for Android to your phone and register at our hotel via the LUCA QR code at the reception upon arrival and check-in. If you do not have an iOS or Android mobile phone, you will be checked in via our staff.
  • Automatic check-out via the LUCA app when leaving the hotel complex.
  • Entrance to the hotel is only possible via the main entrance. Please do not use secondary entrances.
  • Exit: Please use the secondary exit towards the residences and the side exit of the hotel’s room wing
  • Registration upon return to the hotel via a re-scan of the LUCA QR code at the reception.
  • Compliance with the distance to other persons in corridors, elevators and public areas, except for persons from their own household, but not more than two households.
  • Reduction of the maximum number of guests possible in our restaurants, bar, outdoor area, including terrace, outdoor pool and garden.
  • Fixed times for dinner, without exception with prior reservation. We kindly ask you to limit your restaurant visits to a maximum of 1.5 hours.
  • The gastronomic outlets close at 22:00.
  • Documentation is only digital and encrypted.
  • Disinfection can be found in all neuralgic places such as: entrances and exits and restaurants
  • The SPA & Wellness area as well as the indoor and outdoor pool are not open.
  • Massages and cosmetic facials can be booked with prior booking.
  • Regular hand washing must be taken into account.
  • Public toilet: please use the bathroom of your hotel room as a priority.
  • Please take into account the elderly and people with disabilities.
  • Please stick to the sneezing and cough ingezing.
  • Please also wear a mouth-nose guard at the hotel. This can be removed at the table for dinner.
  • For the time being, the use of the swimming pool and sauna is prohibited by the state government of Schleswig-Holstein.
  • According to the decision of the state government SH, no moving items such as bottles, glasses, etc. may be provided in the room, so we cannot offer you the minibar. Drinks can be ordered via the room service or take them with you from the bar. The same applies to care products such as shampoo, body lotion, etc. Please order them on request via housekeeping
  • All your details at the hotel are truthful and you are not travelling from a risk area or have an official COVID-19 test that is no older than 48 hours.
  • Please influence the behaviour of your children.
  • Our employees are trained daily on the required COVID-19 measures. Official requirements are implemented and adhered to and accompanied by a specialist in occupational medicine.
  • In case of signs of COVID-19 disease
    • Please inform the reception immediately by phone.
    • Stay in your hotel room for quarantine and plan your departure to your hometown immediately.
    • Inform the health department via the LUCA app.

For the implementation and compliance with these measures, we ask you for your signature upon arrival. We would like to thank you very much for following these measures and implementing them with us.
Warm greetings and a pleasant stay at the Aalernhüs hotel & spa

Folke Sievers
General Manager